Thank you for considering Antique Home Decors for your purchase. We would like to inform you about our cancellation, refund and return policy, which is as follows: 

Return & Refund Policy — Antique Home Decors

At Antique Home Decors, we are committed to delivering premium handcrafted products with utmost care. However, if you are not completely satisfied, we offer a fair and transparent 7-Day Return & Refund Policy.

Return Eligibility Criteria

  1. Return Window: You may request a return within 8 days from the date of delivery.

  2. Product Condition: The item must be in new, unused condition, with all original packaging, tags, labels, and accessories intact.

  3. Eligible Return Reasons:

    • Product received is damaged or defective.

    • Product received is different from what was ordered.

    • Change of Mind / Personal Reasons (return accepted with applicable charges).

Non-Returnable Items

We will not accept returns for:

  • Products that are used, assembled, installed, or show signs of usage.

  • Customized or Made-to-Order items (unless defective on arrival).

  • Products returned without original packaging.

  • Return requests made after 8 days from delivery.

Return Process

  1. Initiate Return Request:

    • Contact us within 8 days of delivery via:

    • Provide your Order ID, reason for return, and photos/videos (in case of damage/defect).

  2. Return Approval:

    • After verification, eligible returns will be approved.

  3. Return Shipping:

    • For defective/wrong items: We will arrange reverse pickup.

    • For change-of-mind returns: Customer must ship the item back at their own expense to our warehouse.

Refund Terms & Deductions

Return Reason Refund Terms
Damaged/Defective Product Full refund or free replacement after inspection.
Incorrect Product Delivered Full refund or free replacement after inspection.
Change of Mind / Customer Return Refund after deducting 2-way shipping charges + 10% restocking fee from the order amount.
Customized Items (Change of Mind) Non-returnable and non-refundable.

Refund Processing Time & Mode

  • Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned product.

  • For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer after verifying customer bank details.

Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order.

  • A 10% cancellation fee will be deducted on cancellations.

  • If the product has been dispatched or booked for shipping within this window, cancellations will not be accepted.

  • Customized/Made-to-Order items are non-cancellable once confirmed.

Non-Returnable Scenarios

Returns, refunds, or exchanges will NOT be accepted in the following cases:

  1. Return request is raised after 8 days of delivery.

  2. Product is used, assembled, or tampered with.

  3. Product not returned in original packaging.

  4. Incorrect or insufficient delivery address provided by the customer.

  5. Non-availability of the recipient or refusal to accept the order.

  6. Delivery made to a third party or alternate address as per customer’s request.

  7. Damages occurring after delivery due to mishandling.

  8. Situations beyond control (Force Majeure events like floods, lockdowns, etc.).

Contact Details

For all Return, Exchange, Refund, or Cancellation requests: